RM Factory's offerings include a unique call center called iQueue. iQueue is small, and intentionally scaled to test, learn and deliver improved results from your live channel resources. iQueue is a cloud based, virtual contact center with highly skilled agents that gives marketers a new type of tool within the call center arena that includes control, access and real data to build winning business cases that achieve real gains. Run by marketers who know operations, when iQueue is added to your vendor mix, marketers can mine for audience insights and intelligence while discovering - in real time – which methods, offers, and scenarios drive up performance and improve costs.

Large call centers are designed to meet your basic requirements – iQueue is designed to deliver channel improvements.

iQueue provides outbound calling, inbound calling and live web chat.