Manufacturing & lead generation
Rebuilt contact-center lead generation for a window and door manufacturer with consultation-focused scripts, training, skills-based routing and agent incentives.
One connected growth engine
RM Factory.
From market insight to customer acquisition. Agile marketing, inside sales, custom software and analytics—built to work as one.
Strategy through execution. One accountable partner.
Built on relationships.
Focused on what’s next.
Focused on what’s next.
Since 2006Experience that moves you forward
Woman ownedA different perspective. By design.
Privately heldIndependent. Invested in you.
Trusted by leading brands, past and present
Technology & training experience
What we do
Less friction.
More forward momentum.
Campaigns shouldn’t stop at the handoff. We connect marketing, sales operations and software around shared KPIs, so your teams can work toward the same outcome.
Agile Marketing & Demand Generation
Turn market insights into MARCOM strategy, targeted campaigns and e-commerce growth. Connect lead generation, messaging and channel execution, then adapt as your market changes.
01
Inside Sales & Revenue Operations
Build and manage inside-sales teams, contact centers and sales workflows. Combine recruiting, training, skills-based routing, coaching and quality assurance with hands-on execution.
02
Analytics & Data Systems
Unify customer data, database management and business intelligence. Model audiences, track response and conversion, and translate reporting into decisions your teams can act on.
03
Custom AI, Software & SaaS
Design software that solves operational challenges—from research platforms and CRM integrations to ordering tools and automation. Build, manage and evolve the technology behind your growth.
04
Expertise in action · Rural Broadband and Managed Network Services
From first contact
to a connected sale.
Our work in rural broadband and managed network services spans sales-team operations, training, analytics and custom software—connecting the people and platforms behind subscription sales.
Technology experience
Twilio communications · AWS infrastructure · API & SDK integrations
Sales teams & quality
Call-center and inside-sales management, dealer support, campaign training, coaching and live QA tools.
Connected sales journeys
Guided scripting, ordering platforms, email quote generation and secure payment experiences.
Measurement that matters
Audience-specific reporting, CRM data capture and BI integrations tracking campaign response, sales conversion, revenue and churn.
Continuous optimization
A/B testing of promotions, offers and scripts, plus competitive analysis to inform campaign and sales-process improvements.
Experience across complex markets
Real challenges.
Connected solutions.
Selected engagements from our credentials review. Each solution was shaped around the client’s specific market, customer journey and operational needs.
Healthcare & software adoption
Supported a medical research platform with software refinement, user onboarding, lead generation and ongoing customer support.
Publishing & marketing operations
Centralized marketing support across local markets through audience modeling, standardized sales scripts, a national contact center and automated payment workflows.
A partner, not just an agency
One strategy.
Connected execution.
Founded in 2006, RM Factory is a privately held, woman-owned agile marketing agency. We combine rapid market responsiveness with cross-functional teams in sales, account management, operations and technology.
From in-house contact-center operations and quality assurance to AI and software engineering, database administration and systems management, we bring strategy and implementation together. We adapt, collaborate and keep improving against your business goals.
Shared KPIsIntegrated toolsMeasure & iterate
Put our expertise to work Who we work with
Your industry. Our curiosity.
Every market has its own challenges. We start by understanding yours, then build the right path forward.
Healthcare
Financial Services
Technology
Telecommunications
Retail & Consumer
Manufacturing
Insurance
Automotive
Good things start with a conversation
What’s your next
big opportunity?
Tell us where you want to go. Let’s explore how we can help you get there.
Agency expertise. SaaS capability.
RM Factory is the owner of TargetBridge, bringing together account-based marketing (ABM), Digital Ad as a Service, Sales Engagement, Chatbots and Event Marketing SaaS.
B2B and B2C sales. Appointment setting. Lead generation.
iQueueRM is a B2B/B2C sales, appointment setting and lead generation company that combines experienced sales professionals, technology-enabled outreach, and flexible sales teams to generate qualified opportunities, build stronger pipelines, and drive revenue growth.